My Shinola is going on five years old. When the battery died I got a replacement at a local watch store, but it died almost immediately. What better day to straighten things out than on Daylight Savings?
My husband and I decided to head straight to the source: the Shinola Store, figuring they could help best. Also, I had never actually been because their storefront wasn't yet open when I received my watch years ago.
I hadn't realized Shinola's policy, so I was delighted when they explained that the first battery replacement is free of charge. The watch is sent to the factory in Detroit at which time they also do a service check up on the watch. In about three weeks, Shinola said to expect my watch back good as new ;)
I subsequently looked online to read that the watch itself comes with a lifetime guarantee, whereby all components (excluding battery, leather strap and buckle) will be repaired or the watch will be replaced free of charge. Shinola Guarantee.
Here is my wrist after I left my watch with Shinola...feeling a little naked ;) If you know me, I've always got this assortment clanking around. Bangles from Bird, Positive Energy bracelet from Alex and Ani, Thanks bracelet from In God We Trust and Vintage Cuff.